About Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. What do we offer? • A challenging job with career opportunities • A nice atmosphere in a friendly team • Intensive training & guidance • At Home option • An indefinite contract • A competitive salary + travel allowance + Sodexo + bonus + incentives • Full SGK premium, also during the training period • Private health insurance from the 6th month Responsibilities: • Evaluate, respond to and/or escalate non-phone customer inquiries as appropriate • Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses • Provide world-class customer service and immediate resolution to inquiries • Effectively and consistently communicate messages, product information and/or specific offers to physicians, health care staff and/or consumers via email, digital, written and/or occasional outbound tele-service communication. • Comply with all industry regulations including adverse event and product quality processes • Manage all assigned project work in a timely manner • Maintain up-to-date knowledge of product, medical, disease and industry information • Obtain pertinent customer information and record customer interactions in appropriate systems • Interact with team members to manage a broad number of product, medical and business issues and share best practices • Handling of PHI and other sensitive and/or confidential business and medical information Qualifications: • Knowledge of medical and clinical terminology • 1-3 years’ experience in a call center and customer service environment within the pharmaceutical or medical device industry or within another healthcare setting is desirable • Preferred fluent in French (able to read, write and speak the language) • Experience providing medical information and customer service to healthcare professionals over the phone or via written communication strongly preferred • Experience within a regulated area which may include quality, safety or other similar area and a working knowledge of Medical Communications/Information is desirable. • Demonstrated competency using information technology, PCs and databases • Excellent verbal, telephone communication and written skills required • Ability to multitask, good organizational and time management skills • Good problem solving and decision-making skills • Good interpersonal skills with team player attitude Education: • A graduate of any 4-year college program (BS or BA) preferably any health sciences discipline such as Nursing; Pharmacy is preferred.
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